# Privacy Policy

- Link: https://juicycrm.nz/privacy-policy/
- Published: 2025-04-22T04:32:55+12:00
- Author: admin

# Privacy Policy

## Privacy Policy

Company Name Zesty Business Support Services Ltd trading as JuicyCRM
Our website
address is https://juicycrm.nzOur mailing address is 2 Taka Grove, Normandale, Lower
Hutt, Wellington 5010, New ZealandOur Company Information can be found here https://
app.companiesoffice.govt.nz/co/6681193NZ Business Number 9429046574886GST Registered
YesE-Invoicing Registered Yes

Created using the Privacy Statement Generator from privacy.org.nz

## Offline Personal Data Privacy

When engaging in work together, we collect personal information from you, including
information about your:

 * name
 * contact information
 * business name
 * location
 * interactions with us

We collect your personal information in order to contact the you and work with your
business.

Besides our staff, we share this information with government agencies in order to
adhere to any acts, laws, or compliance – if required to do so, or requested to 
do so by law.

Providing some information is optional. If you choose not to enter your contact 
details, we may not be able to contact you. If you choose not to enter them we will
request the information in our first meeting.

We keep your information safe by storing in a secure way and only allowing key staff
to access it. We keep your information for one year, after which we securely delete
it. If you would like us to remove it sooner, just email us and we will.

You have the right to ask for a copy of any personal information we hold about you,
and to ask for it to be corrected if you think it is wrong. If you’d like to ask
for a copy of your information, or to have it corrected, please contact us at grow@
juicycrm.nz, or 021 837 715, or 2 Taka Grove, Normandale, Lower Hutt, Wellington
5010, New Zealand.

## Online Data Privacy

### Comments

When visitors leave comments on the site we collect the data shown in the comments
form, and also the visitor’s IP address and browser user agent string to help spam
detection.

An anonymised string created from your email address (also called a hash) may be
provided to the Gravatar service to see if you are using it. The Gravatar service
privacy policy is available here: https://automattic.com/privacy/. After approval
of your comment, your profile picture is visible to the public in the context of
your comment.

### Media

If you upload images to the website, you should avoid uploading images with embedded
location data (EXIF GPS) included. Visitors to the website can download and extract
any location data from images on the website.

### Cookies

If you leave a comment on our site you may opt-in to saving your name, email address
and website in cookies. These are for your convenience so that you do not have to
fill in your details again when you leave another comment. These cookies will last
for one year.

If you visit our login page, we will set a temporary cookie to determine if your
browser accepts cookies. This cookie contains no personal data and is discarded 
when you close your browser.

When you log in, we will also set up several cookies to save your login information
and your screen display choices. Login cookies last for two days, and screen options
cookies last for a year. If you select “Remember Me”, your login will persist for
two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser.
This cookie includes no personal data and simply indicates the post ID of the article
you just edited. It expires after 1 day.

## Essential

Essential cookies enable basic functions and are necessary for the proper function
of the website.

| Name | Description | Duration | 
| wpconsent_preferences | This cookie is used to store the user's cookie consent preferences. | 30 days |

### Comments

These cookies are needed for adding comments on this website.

| Name | Description | Duration | 
| comment_author | Used to track the user across multiple sessions. | Session | 
| comment_author_email | Used to track the user across multiple sessions. | Session | 
| comment_author_url | Used to track the user across multiple sessions. | Session |

### Google Tag Manager

Google Tag Manager simplifies the management of marketing tags on your website without
code changes.

| Name | Description | Duration | 
| cookiePreferences | Registers cookie preferences of a user | 2 years | 
| td | Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator. | session |

## Statistics

Statistics cookies collect information anonymously. This information helps us understand
how visitors use our website.

### Google Analytics

Google Analytics is a powerful tool that tracks and analyzes website traffic for
informed marketing decisions.

[Learn more](https://policies.google.com/privacy)

| Name | Description | Duration | 
| _ga_ | ID used to identify users | 2 years | 
| _gid | ID used to identify users for 24 hours after last activity | 24 hours | 
| _gat | Used to monitor number of Google Analytics server requests when using Google Tag Manager | 1 minute | 
| _gac_ | Contains information related to marketing campaigns of the user. These are shared with Google AdWords / Google Ads when the Google Ads and Google Analytics accounts are linked together. | 90 days | 
| __utma | ID used to identify users and sessions | 2 years after last activity | 
| __utmt | Used to monitor number of Google Analytics server requests | 10 minutes | 
| __utmb | Used to distinguish new sessions and visits. This cookie is set when the GA.js javascript library is loaded and there is no existing __utmb cookie. The cookie is updated every time data is sent to the Google Analytics server. | 30 minutes after last activity | 
| __utmc | Used only with old Urchin versions of Google Analytics and not with GA.js. Was used to distinguish between new sessions and visits at the end of a session. | End of session (browser) | 
| __utmz | Contains information about the traffic source or campaign that directed user to the website. The cookie is set when the GA.js javascript is loaded and updated when data is sent to the Google Anaytics server | 6 months after last activity | 
| __utmv | Contains custom information set by the web developer via the _setCustomVar method in Google Analytics. This cookie is updated every time new data is sent to the Google Analytics server. | 2 years after last activity | 
| __utmx | Used to determine whether a user is included in an A / B or Multivariate test. | 18 months | 
| _ga | ID used to identify users | 2 years | 
| _gali | Used by Google Analytics to determine which links on a page are being clicked | 30 seconds |

## Marketing

Marketing cookies are used to follow visitors to websites. The intention is to show
ads that are relevant and engaging to the individual user.

### Facebook Pixel

Facebook Pixel is a web analytics service that tracks and reports website traffic.

[Learn more](https://www.facebook.com/policy.php)

| Name | Description | Duration | 
| _fbc | Used to track the last session visit. | 12 months | 
| _fbp | Used to track the user across multiple sessions. | 3 months | 
| fr | Used to track the user across multiple sessions. | 3 months |

### LeadConnector

LeadConnector is the CRM and marketing automation platform behind HighLevel, embedding
chat widgets, forms, calendars and call tracking on websites. Its call-tracking 
and attribution scripts record the traffic source that led to each visit.

[Learn more](https://www.leadconnectorhq.com/privacy-policy)

| Name | Description | Duration | 
| session_id_* | Stores the visitor session id that LeadConnector call tracking uses to tie a phone call back to the visit and the traffic source it came from. One cookie per connected LeadConnector location. | 1 year | 
| pool_id_* | Stores the id of the LeadConnector phone number pool used for this visit, so the same tracking number keeps being shown to the visitor. | 1 year | 
| poolId_* | Stores the phone number pool id returned by LeadConnector when a tracking number is assigned to the visitor. | 1 year | 
| count_* | Records how many tracking numbers the LeadConnector pool holds, so a single number pool can be served from the cached assignment instead of being requested again. | 1 year | 
| is_active_* | Records that phone number swapping is switched off for this LeadConnector location, so no further number requests are made for the visitor. | 1 year | 
| type_* | Records whether the tracking number for this visit comes from a LeadConnector number pool or a number group. | 1 year | 
| in_progress_pool_id_* | Marks that a tracking number request for this number pool is already running, so the same visit does not request a number twice. | Session | 
| v2_contact_session_*_session_id | Identifies the visitor session for LeadConnector attribution reporting, which records the referrer, campaign and ad click ids that brought the visitor to the site. Stored in browser local storage when that is available and written as a cookie when it is not. | 30 minutes, or 1 year when the session id is passed in the page URL | 
| i18n_redirected | Remembers the language detected for the visitor on an embedded LeadConnector form, survey, quiz or calendar page. | 1 year |

### Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles,
etc.). Embedded content from other websites behaves in the exact same way as if 
the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party
tracking, and monitor your interaction with that embedded content, including tracking
your interaction with the embedded content if you have an account and are logged
in to that website.

### Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

### How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. 
This is so we can recognise and approve any follow-up comments automatically instead
of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information
they provide in their user profile. All users can see, edit, or delete their personal
information at any time (except they cannot change their username). Website administrators
can also see and edit that information.

### What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive
an exported file of the personal data we hold about you, including any data you 
have provided to us. You can also request that we erase any personal data we hold
about you. This does not include any data we are obliged to keep for administrative,
legal, or security purposes.

### Where we send your data

Visitor comments may be checked through an automated spam detection service.

### JuicyCRM clients

This policy covers personal information collected through our website and when you
contact us or work with us. If you are a JuicyCRM client, the way we handle the 
data stored in your JuicyCRM account is covered by our [Terms and Conditions](https://get.juicycrm.nz/terms)(
clause 5). Where the EU GDPR, the UK GDPR or Swiss data protection law applies to
that data, our [GDPR Data Processing Schedule](https://get.juicycrm.nz/gdpr) also
applies.

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